Can I pay over the phone?

In order to keep rates low for our customers, we do not take credit cards or offer automatic payments. Most banks will offer free automatic payments to their customers. Many of our customers use this free and convenient service. Some customers also prefer a longer billing cycle which we’d be happy to change for you if this is something you’d be interested in.

Do you offer curbside recycling?

We do offer this service in much of our service area for a small additional charge. Please call for details.

What is considered electronic waste and why don’t you take it? 

On January 1, 2011, Indiana state law began prohibiting households, small businesses and public schools in Indiana from disposing of e-waste (electronic waste) in the regular trash.  This is because electronics contain heavy metals, including lead, mercury, cadmium and hexavalent chromium that can be harmful if released into the environment. 

Electronic items that we are prohibited from taking in your trash include, but are not limited to: computers, computer monitors, printers, computer accessories such as keyboards and mice, televisions, DVD players, VCR’s, fax machines, digital cameras, camcorders, digital picture frames, and Ipods.

We cannot dispose of your e-waste but we encourage you to recycle it.  Monroe County Solid Waste Management District has a site that accepts these electronic devices for recycling. They are located at 3400 S. Walnut St., Bloomington, IN. You can contact the MCSWMD at 349-2020 with any questions.

Do you take large items? 

We can take some large items such as mattresses or couches on your regular pickup day. We require you to call us before setting any large item out to make sure we can take it and to let you know what the additional charges will be.

Can I put yard waste out with my regular trash?

Because of the excessive weight of most yard waste, we incur significantly increased disposal fees when accepting this type of waste. Our monthly rates do not cover these increased costs. We will, however, accept certain types and amounts of yard waste if you call first to let us know what you would like to set out and allow us to quote the additional estimated costs we would need to charge.

Does all trash need to be bagged?

We ask that all food and wet garbage be bagged. However because we do not manually lift your trash out of the waste toter, you may throw loose trash in it. We do recommend bagging all of the trash in order to maintain a clean, odor-free waste toter and to make sure all of the waste gets emptied out each week.

How much is a second waste toter? 

We ask that you call for the latest pricing information. We offer them for excessive regular weekly trash on a long-term basis only.  An average family of 5 or more people will usually need to rent a second toter.  Sometimes customers ask for them for just a short period because they will be doing some cleaning or having guests for a short time, but because of the time and expense of bringing waste toters out, picking them up and cleaning them, we require they be used for long-term only.

What holidays will affect my trash pickup day?

Collection is done on all holidays except Memorial Day, the 4th of July, Labor Day, Thanksgiving, Christmas and New Year’s Day. If your normal collection day falls on or after one of these holidays during the week, collection will be one day late for that week. All others will be unchanged. Weekend holidays have no effect on the pickup schedule.

Do you have roll-off containers? 

We currently do not offer roll-off container services. We do have small 6 cubic yard driveway dumpsters available for home cleanouts and miscellaneous trash.

I didn’t get my trash out on time. Can you come back?

Unfortunately, time does not allow us to make return trips. If we’re still in the neighborhood, we will try but cannot guarantee it.

Can I bring my payment to you?

We do not have an office location for customers to drop payments off.

What’s the deal with my trash man’s shoes?

With all of the ups and downs of the job, the springs in the heels of the shoes take a significant amount of the impact out. Over the course of a long day of constant stepping into and out of the truck and walking on pavement, they make a big difference. The trash man gets a lot of weird glances because of the shoes but don’t worry, he’s not a weirdo himself.

Will my trash get picked up if there is bad weather?

During certain weather, it is possible the trash may not get picked up on time. If this happens, just leave the trash out and it will be picked up as soon as we can get there. If you take it back in or don’t set it out because of the weather, it may get missed that week because we would not be able to make a return trip to get it.

Every once in a while there is a road (especially with freezing rain) that we just cannot go down. We have had to delay pickup for the week in certain instances but this is not common. We do apologize in advance if this happens. We’ll always make every effort to pick up everybody’s trash but we must think of driving safety before anything else.

Do you take empty moving boxes? 

Yes, we will take them for free. But we do ask that they be broken down as much as possible so we can get them into the truck easier.